FAQs

Frequently Asked Questions

Where are you located?

Our head office and design studio are located in UK, London, where each piece is imagined with elegance and precision.

Do you ship internationally?

Yes, we proudly ship worldwide. No matter where you are, Lioréa will reach you.

Where do you ship from?

We ship daily from global fulfillment warehouses. Your package will be dispatched from the center closest to your delivery address to ensure fast and efficient delivery.

When will my order ship?

All orders are processed within 2–5 business days. Once shipped, delivery typically takes 7–21 business days depending on your location. Some international orders may experience customs delays.

Can I track my order?

Yes! Once your order is shipped, a tracking number will be sent to your email so you can follow its journey in real time.

What payment methods do you accept?

We accept all major payment options, including:

  • Cards (Visa, Mastercard, AmEx, Discover, JCB, UnionPay, and more)

  • Digital wallets (Apple Pay, Google Pay, PayPal, Alipay, WeChat Pay, Samsung Pay, etc.)
    All transactions are securely encrypted for your protection.

Will I be charged VAT or customs fees?

Prices include UK VAT (20%) where applicable.
Additional import taxes or customs duties may apply depending on your country’s regulations. We recommend checking with your local customs office for more info.

I’m getting a checkout error. What should I do?

If you receive an error during checkout:

  • Double-check your billing address and card information

  • Ensure there are no typos or formatting issues
    Still having trouble? Email us at support@liorea.com and we’ll assist you promptly.

What is your return policy?

We accept returns within 14 days of delivery. Items must be in original condition and packaging. To initiate a return, contact us at support@liorea.com.

How long does a refund take?

Once we receive your return, please allow 3–5 business days for processing. Refunds may take up to 14 days to reflect in your account depending on your payment provider.

Can I exchange an item?

Yes! We offer exchanges for size or style changes within 14 days of delivery. The item must be unworn and in original packaging.

Is your jewelry hypoallergenic?

Yes. All Lioréa jewelry is nickel-free and crafted from hypoallergenic materials—perfect for sensitive skin.

Is Lioréa jewelry waterproof?

Most of our pieces are water-resistant, suitable for daily wear. We recommend avoiding saltwater, chlorine, and harsh chemicals for longer-lasting shine.

Do you offer gift packaging?

Absolutely. Every order includes our signature Lioréa jewelry box, perfect for gifting. You may also leave a personalized message at checkout.

Do you offer personalized or custom jewelry?

At this time, we don’t offer personalized engraving. However, stay tuned custom options are coming soon!

What is the Lioréa Affiliate Program?

The Lioréa Affiliate Program allows creators, influencers, and jewelry enthusiasts to earn a commission of up to 25% for every successful referral made through their unique affiliate link or discount code.

How do I join the program?

Joining is simple. Click the “Apply Now” button on our Affiliate page, fill out the short form, and our team will review your application. Approved partners will receive a personal dashboard and promotional tools.

How much commission do I earn?

You can earn up to 25% commission per sale depending on your performance. Top-tier affiliates may also receive bonus incentives and gifts.

Can I be featured on Lioréa’s Instagram?

Yes! Tag us @liorea.co and use #Liorea for a chance to be featured on our official page.

Still have questions?

We’re here to help.
📩 Email: support@liorea.com
⏱ Response Time: 24–48 business hours